|
|
|
Frequently Asked Questions (FAQ)
1.
How often is JUNIOR BASEBALL published?
2. When will my magazines arrive?
3. When will I get my first issue?
4.
When will I get my Back Issues, Books, and Videos?
5. Where can I buy the magazine?
6. Can I buy JUNIOR
BASEBALL outside of the U.S.?
7. Is there a
guarantee?
8. If I have a problem with my order, what
should I do?
9. When will my inquiry be answered?
10. What are your business hours?
11. Is my personal
information kept private?
1. How often is JUNIOR
BASEBALL published?
Junior Baseball is published six times per year: Jan/Feb,
Mar/Apr, May/Jun,
Jul/Aug, Sep/Oct and Nov/Dec.
TOP
2. When will my magazines arrive?
Subscribers' magazines arrive in mailboxes the first month
listed on the
cover. For example the Jan/Feb issue will arrive in January,
(usually
between January 1st and the 15th).
TOP
3. When will I get my first issue?
New Subscribers usually receive their first issue within 2-4
weeks! If you
already have the current issue please let us know when you order
so we can
start your subscription with the next issue, allow 4-12 weeks.
TOP
4. When will I get my Back Issues,
Books, and Videos?
Usually within 2-3 weeks from when we receive your order.
TOP
5. Where can I buy the magazine?
Junior Baseball is sold nationwide at select bookstores and
newsstands
including: Barnes & Noble, Books-A-Million, Borders, Hastings,
Media Play,
Shinders, Superstand and many independent locations. You may
subscribe to
JUNIOR BASEBALL by email, postal mail, phone or fax.
TOP
6. Can I buy
JUNIOR BASEBALL outside of the U.S.?
Subscriptions are available in Canada, Mexico and other foreign
countries
and are mailed via Air Mail. Junior Baseball is also sold on
newsstands in
Canada at Gordon & Gotch stores. If you want to purchase other
items please
e-mail us. We will reply back with the shipping rates for you to
approve
before we process your order.
TOP
7. Is there
a guarantee?
If you are unhappy with your subscription, we will refund the
unmailed
portion. We will replace defective videos if returned within 30
days.
Sorry, no refunds on videos.
TOP
8. If I have a problem with my order,
what should I do?
If you're not happy with our products or services, we want to
know about
it. Please phone, fax or e-mail us! Customer Service
1-888-IT'S-A-HIT!
(888-487-2448). Please provide the name and address on the
original order,
a brief description of the problem, e-mail address and daytime
phone
number.
Sometimes delays or events can happen that are out of our
control. If you
are experiencing a problem please give our customer service
representatives
a chance to correct the situation. It's our goal to provide
quality
products and great service so you'll want to tell your friends
about Junior
Baseball!
TOP
9. When will my inquiry be answered?
Customer Service returns calls and e-mails daily. We will try to
resolve
problems immediately. If we are unable to reach you, we will try
to call
again on another day. During peak seasons it might take 48 hours
for a
response. If you have not heard back from us please call again.
TOP
10. What are your business hours?
Business hours are Monday - Friday 9am-5pm, Pacific Standard
Time
We are closed on the 4th of July, Memorial Day, Labor Day,
Thanksgiving
(Thur & Fri), the week between Christmas and New Years, (and
sometimes for
a baseball tournament which will be noted on our outgoing phone
message.)
TOP
11. Is my personal information kept
private?
Yes. Your privacy is important to us. We do not make our list of
names and
addresses available to other companies. This site utilizes a
secure server to keep your information private!
TOP |
